Return & Refund Policy

The Canvas and Vinyl products are all custom designed.  With Name By Design’s interactive design tool, you have the ability to choose and approve your letters and designs.  Due to the fact that this is a custom designed product, our return & refund policy is as stated: we cannot accept any returns and will not give any refunds.

Shipment information

Each shipment will be sent in a card board box.  The canvas prints are laid flat in the box with some packaging.  Do not use a sharp knife to cut open the box as it may cut the canvas.  We are not responsible for damage caused by cutting into the box and will not give any refunds for damage caused when opening the box.

See our Frequently Asked Questions page for more information about shipping.