Frequently Asked Questions

Where are you based?

Our main office is located in Overland Park, Kansas a suburb of Kansas City in the center of the United States.

 

How are your products shipped?

We ship the canvas prints directly from our printing facility which is located in New Jersey.  The vinyl sticker is printed and shipped from Overland Park.  We can ship orders anywhere and we use a variety of mail courier companies including UPS, and USPS.   Each shipment takes approximately 3 weeks for arrival after the printing is completed.

 

How do I open the shipment?

Each shipment will be sent in a card board box.  The canvas prints are laid flat in the box with some packaging.  Do not use a sharp knife to cut open the box as it may cut the canvas.  We are not responsible for damage caused by cutting into the box.

 

How can I clean the Canvas?

The Canvas is Dry Clean only (light dusting) anything else will destroy the artwork.  Do Not use water on the Canvas as it will remove the ink.

 

Can I order a custom product with a design that is not on your website?

If you wish to commission us to do different designs or have different sizes or colors on the canvas, please contact us at info@namebydesign.com and we would be happy to provide you with a custom quote.

 

Can I get a refund if I don’t like the design?

The Canvas and Vinyl products are all custom designed.  With Name By Design’s interactive design tool, you have the ability to choose and approve your letters and designs.  Due to the fact that this is a custom designed product, we cannot accept any returns and cannot give any refunds.